SHe-Box onboarding and administration

Current Ministry position

The Ministry FAQ states that all workplaces, including private entities and bodies, must onboard the portal. The portal depends on accurate Internal Committee details to route complaints to the concerned committee.

Data owner

Assign a nodal owner for organisation profile, location mapping, committee composition and tenure, complaint status and annual reporting. Access should be role-based because complaint information is confidential.

Control checklist

1. Register the organisation and each relevant workplace/location.
2. Enter current committee details and expiry dates.
3. Verify complaint-routing contacts.
4. Update changes promptly and review quarterly.
5. Reconcile portal annual-report data with signed statutory reports.
6. Preserve screenshots or acknowledgements without exposing case data widely.

Primary provisions

Use the section and rule repository and the source register. Apply State rules, service rules and current forum details before acting.