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Chapter IV - Complaint

Section 11: Inquiry into complaint

Governs inquiry, service-rule interaction, police referral, civil-court powers, the ninety-day inquiry period and the route for domestic-worker complaints where a prima facie case exists.

Act No. 14 of 2013Authority: Internal Committee or Local Committee; employer; District Officer; police where applicableData reviewed on 17 July 2026

In 2 minutes

Governs inquiry, service-rule interaction, police referral, civil-court powers, the ninety-day inquiry period and the route for domestic-worker complaints where a prima facie case exists.

Current criminal-law interface: the Act text mentions IPC section 509. The Ministry FAQ maps this to section 79 of the Bharatiya Nyaya Sanhita, 2023, alongside any other applicable offence.

Statutory text

11. Inquiry into complaint.— (1) Subject to the provisions of section 10, the Internal Committee or the Local Committee, as the case may be, shall, where the respondent is an employee, proceed to make inquiry into the complaint in accordance with the provisions of the service rules applicable to the respondent and where no such rules exist, in such manner as may be prescribed or in case of a domestic worker, the Local Committee shall, if prima facie case exist, forward the complaint to the police, within a period of seven days for registering the case under section 509 of the Indian Penal Code (45 of 1860), and any other relevant provisions of the said Code where applicable: Provided that where the aggrieved woman informs the Internal Committee or the Local Committee, as the case may be, that any term or condition of the settlement arrived at under sub-section (2) of section 10 has not been complied with by the respondent, the Internal Committee or the Local Committee shall proceed to make an inquiry into the complaint or, as the case may be, forward the complaint to the police: Provided further that where both the parties are employees, the parties shall, during the course of inquiry, be given an opportunity of being heard and a copy of the findings shall be made available to both the parties enabling them to make representation against the findings before the Committee. (2) Notwithstanding anything contained in section 509 of the Indian Penal Code (45 of 1860), the court may, when the respondent is convicted of the offence, order payment of such sums as it may consider appropriate, to the aggrieved woman by the respondent, having regard to the provisions of section 15. (3) For the purpose of making an inquiry under sub-section (1), the Internal Committee or the Local Committee, as the case may be, shall have the same powers as are vested in a civil court the Code of Civil Procedure, 1908 (5 of 1908) when trying a suit in respect of the following matters, namely:— (a) summoning and enforcing the attendance of any person and examining him on oath; (b) requiring the discovery and production of documents; and (c) any other matter which may be prescribed. (4) The inquiry under sub-section (1) shall be completed within a period of ninety days.

Source transcription: India Code consolidated Act PDF. Check the official source for a live matter.

Rule, authority, record and consequence map

Related Central RuleRule 7: Manner of inquiry into complaint
Primary authorityInternal Committee or Local Committee; employer; District Officer; police where applicable
Core recordService proof, response, evidence register, hearing minutes, quorum and inquiry calendar
Compliance consequenceProcedural unfairness, missed timelines or improper quorum can expose findings to appeal or judicial review.

Practical example

The committee sends the complaint to the respondent, allows a reply and witnesses, applies natural justice and completes the process within the statutory period.

Finin2min Q&A

What should an employer or committee do first?

Create the record identified above, check the linked Rule and preserve a dated decision trail. Do not replace the statutory process with an informal HR discussion where the Act applies.

What needs jurisdiction-specific checking?

State rules and notifications, District Officer and Local Committee details, service rules, standing orders, appellate forum and any sector regulator requirements.