Credit Information Companies (Regulation) Act, 2005 · Section guide
Section 21 — Alteration of credit information files and credit reports
Reviewed by CA Nikhil Gupta · Last reviewed 18 September 2026
Chapter VIInformation privacy principles and furnishing of credit information
What this section provides
Section 21 is the borrower/client correction route. Read it with Rules 20–26 and current RBI customer-service directions: the originating credit institution and CIC have separate investigation/correction roles, and the current compensation framework provides ₹100 per calendar day where an eligible complaint remains unresolved beyond 30 calendar days, subject to the allocation/exclusions in the RBI framework.
Working notes
- What to check: Date-stamp complaint receipt by CI/CIC.
- Before you close the file: Track source verification, correction dissemination, 30-day outer clock, compensation decision and escalation.
Related on Finin2min
Primary official sources
Finin2min summary — explanatory text. The official Act, Rules, Regulations and notifications control if there is any difference. Educational and research resource, not legal, regulatory, tax or investment advice; verify the instrument in force on the relevant date.