A default does not allow an informal sale. The lender must follow its contract, fair process and applicable RBI directions on valuation, notice, auction and surplus.
If repayment trouble starts, contact the lender before auction stages begin—gold carries emotional value that a later cash refund cannot restore.
RBI’s Lending Against Gold and Silver Collateral Directions, 2025 create a harmonised framework for covered regulated entities, including valuation, loan-to-value, conduct and auction safeguards. The exact commencement and application to a facility should be checked against the directions and lender communication. For consumption loans, the maximum LTV is 85% up to ₹2.5 lakh, 80% above ₹2.5 lakh and up to ₹5 lakh, and 75% above ₹5 lakh; the ratio must be maintained through the tenor.
On default, the lender should provide notices and follow a transparent auction procedure under its policy and contract. Borrowers should ask for the amount required to regularise or close, the auction date, reserve-price basis and charge breakup. An auction notice should not be ignored merely because the borrower disputes one fee.
After sale, the lender adjusts legitimate dues and should return the surplus to the borrower. If sale proceeds are insufficient, the remaining liability depends on the contract and law. On full repayment, delay in releasing pledged collateral attributable to the lender can trigger compensation under the current RBI framework, subject to its conditions.
| Loan or auction stage | Current rule or safeguard | Borrower check |
|---|---|---|
| Consumption loan up to ₹2.5 lakh | Maximum 85% LTV | Check valuation certificate and outstanding |
| Above ₹2.5 lakh and up to ₹5 lakh | Maximum 80% LTV | Monitor margin and lender notices |
| Above ₹5 lakh | Maximum 75% LTV | Keep a larger collateral cushion |
| Pre-auction stage | Adequate notice; reserve price normally at least 90% of current value | Obtain auction notice and calculation |
| After auction | Surplus within seven working days after full proceeds | Demand sale and adjustment statement |
A borrower misses payments after a medical emergency. The lender issues an auction notice. Rather than sending partial money to an agent, the borrower obtains the official payoff figure, pays through the lender’s channel if feasible and gets written confirmation that auction action is stopped.
Complain immediately to the lender’s grievance officer with the loan account, notice and requested remedy. Use RBI CMS for eligible unresolved regulatory-service complaints. Where auction is imminent or process legality is disputed, obtain urgent legal advice because post-sale remedies may not restore the same jewellery.
Use the current official instrument, portal or regulator publication before acting. This panel separates the category authority from page-specific references.