Complaint classification and legal owner
Identify the security, entity, transaction, loss, relief and applicable Regulation before choosing a portal.
Finin2min Summary — in 2 Minutes
Decision: Resolve the underlying securities-market problem first, then use entity escalation, SCORES review and ODR with a complete evidence and limitation record.
Legal owner and source control
Currentness note: The SEBI consultation dated 23 July 2026 on streamlining ODR is not treated as operative law until a final circular is issued.
Decision guides
First complaint to the regulated entity
Give the entity a precise issue, evidence pack and requested remedy and preserve acknowledgement.
SCORES filing and Action Taken Report
File complete facts on SCORES and test the ATR against actual correction, not only response text.
First-level review
Use the first review to identify what the ATR omitted and attach targeted rebuttal evidence.
Second-level review and designated-body oversight
Escalate unresolved regulatory and factual issues with a complete prior-stage record.
ODR initiation, conciliation and settlement
Frame claims, parties, jurisdiction, relief and evidence before conciliation.
Arbitration, award, challenge and compliance
Preserve pleadings, hearings, award, payment/asset compliance and challenge deadlines.
Root-cause, reporting and recurrence prevention
Use complaint and ODR outcomes to repair product, disclosure, asset, supervision and system controls.
Operating map
Finin2min Q&A
Does this module replace the official legal text?
No. It translates the operating questions into controls. The current official Regulation and later circulars govern exact wording, dates and exceptions.
Does a successful filing prove compliance?
No. It proves a system transaction. Applicability, approval, timing, disclosure, evidence and investor/client outcome must be tested separately.