SCORES Complaint Pending Beyond Three Months: Investor Evidence and Escalation File
By Ravi Sisodia · Reviewed by CA Divyanshu Sengar · Updated 5 October 2026
A SCORES complaint pending beyond three months needs a dated evidence file, not repeated informal follow-up. SEBI continues to publish the names of entities with complaints pending for more than three months, while SCORES 2.0 provides review and escalation stages.
Finin2min 2-Minute Summary
- SCORES 2.0 sends the complaint to the regulated entity and allows review when the investor is dissatisfied with the Action Taken Report.
- SEBI's SCORES FAQs state that entities generally have 21 calendar days to submit the ATR.
- An investor may seek first-level review within 15 days of the entity ATR and second-level review within 15 days of the Designated Body ATR.
- SEBI publishes monthly status and lists of entities with complaints pending beyond three months.
- A long-pending case should have one chronology showing complaint, ATRs, review requests, documents and desired remedy.
First identify why the complaint is still shown as pending
A pending status can mean the entity has not responded, the investor is within the review window, a Designated Body review is in progress, SEBI review is pending, or the matter has moved toward ODR. Do not infer that nothing has happened merely from the age.
Download the current status screen and every ATR because older messages can be harder to reconstruct later.
Build a one-page chronology
Record complaint number, entity, filing date, issue, amount/security involved, entity ATR date, first review date, Designated Body response, second review date and current status. Link each row to one supporting document.
State the unresolved point precisely. 'Issue not resolved' is weaker than '₹X remains uncredited despite bank reference Y and DP statement Z'.
Use review windows deliberately
If the ATR does not resolve the issue, use the review option within the 15-day window shown by SCORES. Missing the window can allow the complaint to be disposed even though the investor remains dissatisfied.
Where delay is attributable to a missing investor document, cure the deficiency rather than simply escalating the age.
Three-month case example: ATR submitted, investor never used review
A complaint may be three months old even though the regulated entity submitted an ATR weeks earlier and the system kept it pending during the investor's review opportunity. If the investor did not seek review within the stated window, repeating that the entity 'never responded' can undermine the escalation. Download the event history first and identify the exact stage that failed.
- Separate complaint age from actual procedural delay.
- Quote the exact ATR/review dates in escalation.
- Ask for one measurable remedy rather than a generic reopening.
Three-month escalation file
- SCORES complaint and category.
- Entity ATR and date.
- First-level review request/evidence.
- Designated Body ATR.
- Second-level review request.
- Current loss/remedy statement.
- ODR or other further-remedy assessment.
Questions readers commonly ask
Does a three-month-old complaint automatically mean SEBI has taken enforcement action?
No. It means the complaint remains pending; use the case status and review stage to understand why.
How long does the entity have for ATR under SCORES 2.0?
The SCORES FAQs describe 21 calendar days.
How long do I have to ask for review?
SCORES states 15 days from the relevant ATR for first and second-level review.
Why does SEBI publish over-three-month lists?
They provide transparency on entities/complaints remaining pending beyond the stated period.
Official / primary sources
- SCORES 2.0 Home - Official complaint workflow
- SCORES FAQs - 21-day ATR and review timelines
- SEBI SCORES status notices - Monthly >3-month pending complaint disclosures
Disclaimer
Important: General educational and professional-reference material. Verify the current operative regulation/circular, portal version and exact facts before acting. Consultation papers are proposals unless a later operative instrument adopts them. Educational and professional reference only; confirm the current law, rates and the facts of your case before relying on this page.