Incident / trigger,Immediate action,Legal reporting check,Evidence,Owner,Deadline,Root cause,Preventive action,Closed by
Hotel or airline cancels unexpectedly,"Contact customers, present verified alternative/refund rights and record accepted option; preserve supplier communications and booking confirmations.",Check current jurisdiction trigger,,,,,,
Traveller medical emergency,"Activate destination emergency/insurer instructions, contact authorised persons and keep consent and expense evidence.",Check current jurisdiction trigger,,,,,,
Visa rejection,"Use signed terms identifying that government decision is independent, calculate only legitimate non-refundable fees and provide supporting documents.",Check current jurisdiction trigger,,,,,,
Foreign vendor fails to refund,"Create payable/receivable trail, initiate contractual dispute with carrier/supplier and disclose customer status with documentary proof.",Check current jurisdiction trigger,,,,,,
Payment sent to fraudulent booking agent,"Freeze/trace payments, preserve communications, notify bank/law enforcement where appropriate and implement counterparty KYC checks.",Check current jurisdiction trigger,,,,,,