Incident / trigger,Immediate action,Legal reporting check,Evidence,Owner,Deadline,Root cause,Preventive action,Closed by
Unapproved funds pooling,"Freeze expansion, map balances and legal ownership, seek qualified regulatory advice and a remediation path; do not silently route customer money through personal accounts.",Check current jurisdiction trigger,,,,,,
Customer charged twice,"Trace gateway transaction and ledger, refund within contractual/statutory timelines as applicable, maintain transparent customer updates and detect duplicate idempotency failure.",Check current jurisdiction trigger,,,,,,
Unauthorised loan recovery conduct,"Stop harmful collection practice, notify regulated lender partner, preserve scripts and call logs, compensate/remediate as required and retrain vendors.",Check current jurisdiction trigger,,,,,,
Data/API compromise,"Revoke affected credentials, contain access, log incidents, assess CERT-In and DPDP/sectoral requirements by effective date and take partner/regulatory action as applicable.",Check current jurisdiction trigger,,,,,,
Regulated partner exits,"Activate BCP and portability or run-off arrangement, inform customers, preserve client records and execute orderly settlement without unauthorised fresh business.",Check current jurisdiction trigger,,,,,,