stage,action,completion_evidence,responsible_owner,due_date,completed_date,evidence_reference,exception_and_action
Map the retail scope,"List the drug and non-drug categories proposed, whether any controlled or cold-chain products are included, and whether delivery is contemplated. Separate retail from wholesale, online-platform activity and clinical services. Seek a State Drugs Control determination where scope changes the licence route. Do not assume a generic trade registration authorises medicine sales.",Category and licence-scope matrix.,,,,,
Choose a suitable premises,"Check lawful possession, commercial use, layout, storage, power reliability, security and accessibility with the licensing requirements in mind. Make major lease commitments conditional on suitability. Record which party funds alterations and what happens if the premises cannot obtain the intended permission.",Premises suitability file and conditional lease.,,,,,
Secure qualified pharmacist coverage,"Verify the professional registration and role required for the proposed operation with the relevant authority. Plan actual operating-hours coverage, leave and replacement. Do not rent a certificate or claim a pharmacist is present when absent. Payroll and relief costs belong in the business case before setting opening hours.",Registration verification and coverage roster.,,,,,
Complete the prescribed application,"Use the competent State authority’s official route for the required retail permissions. Prepare entity, premises, professional and other requested documents and pay the assessed official fee. Respond to inspection or document queries and obtain the granted scope and conditions. An application receipt alone is not permission to begin restricted sales.","Application, inspection queries and granted licence.",,,,,
Assess PMBI participation separately,"For a Kendra, review current PMBI application, premises, procurement, branding and operating conditions. Reconcile any incentive using the operative approval/circular and actual eligibility, not an old promotional cap or assumption. The base financial model excludes incentive receipts so that retail performance is visible on its own.",PMBI approval/contract and operating conditions if chosen.,,,,,
Procure authentic traceable stock,"Use authorised and verified suppliers, preserve invoices and track batch, expiry and storage requirements. Set receipt checks and quarantine discrepancies. Avoid unidentified discounted inventory or unauthorised substitution. Establish supplier return and recall arrangements before accumulating stock that the shop cannot safely store or sell.",Supplier approvals and stock receipt records.,,,,,
Set dispensing and storage controls,"Have the responsible qualified professionals establish lawful prescription and dispensing procedures for the authorised categories. Maintain required records, temperature controls and separation of non-saleable stock. Staff must not diagnose, alter treatment or dispense restricted items outside lawful conditions merely to secure a sale.",Dispensing protocol and storage logs.,,,,,
Operate transparent billing and service,"Issue appropriate bills and maintain required sale records. Explain price, availability, return policy and escalation without making unsupported medical claims. Protect prescription and customer information. Reconcile daily cash, digital payments, stock movement and any programme ordering system; investigate shortages promptly.",Daily sales/stock reconciliation and customer terms.,,,,,
Manage expiry and recalls,"Review near-expiry stock by batch, maintain a quarantine area and follow authorised return/disposal channels. Act promptly on supplier or regulator recall instructions. Record quantities held, supplied, returned and disposed. Expired stock should never return to saleable inventory through relabelling or an undocumented transfer.",Expiry dashboard and recall completion record.,,,,,
Review assortment and renewal obligations,"Analyse availability, gross contribution after write-offs, pharmacist coverage and working-capital use. Renew or maintain licences and programme permissions as applicable and update material changes through the official process. At closure arrange lawful stock transfer/disposal and retain records rather than selling restricted inventory informally.",Periodic compliance review and closure/transfer plan.,,,,,