stage,action,completion_evidence,responsible_owner,due_date,completed_date,evidence_reference,exception_and_action
Select supported models and work levels,"List vehicle models, permitted tasks, tools, technical information and excluded high-risk work. Determine which activities require manufacturer authorisation, specialist competence or separate permissions. Do not accept a repair merely because a customer offers a high fee. A narrow reliable service scope is safer and more marketable than unsupported all-brand claims.",Supported-model matrix and job exclusion policy.,,,,,
Build a qualified technical team,"Verify training and demonstrated competence for the actual systems. Use approved technical procedures, suitable tools and a safe supervision model. Establish stop-work and escalation for damaged traction batteries or unfamiliar faults. Do not teach untrained staff to open battery packs or bypass safety interlocks to finish a job.",Competence matrix and specialist escalation agreement.,,,,,
Assess premises and local permissions,"Review lawful workshop use, electrical installation, fire/access arrangements, storage, waste streams and applicable local/environment requirements. Consult competent authorities and technical professionals for the actual tasks. A normal shop lease should not be assumed to permit battery processing, hazardous storage or every vehicle modification.",Premises and activity-permission dossier.,,,,,
Secure genuine parts and information,"Verify suppliers, compatibility, warranty terms and availability of technical information and software access. Preserve part identity and procurement records. Do not install undocumented counterfeit or incompatible components. Obtain customer approval for the proposed repair and disclose the implications for existing warranties where relevant.",Supplier and parts compatibility records.,,,,,
Receive the vehicle with evidence,"Record owner authority, vehicle identifiers, mileage, reported fault, condition and accessories. Establish safe receipt procedures for damaged or suspect vehicles and refer unsafe cases to competent specialists. Explain diagnostic charges, testing consent and custody terms. Avoid collecting unnecessary personal or account credentials.",Intake record and diagnostic authorisation.,,,,,
Diagnose within the approved scope,"Follow competent model-specific procedures and document findings and uncertainty. Distinguish an observed fault from a proposed part replacement. Obtain approval before additional work. When the cause involves unsupported battery or high-voltage work, stop and refer rather than attempting a commercial shortcut or disabling a protection system.",Diagnostic report and approved estimate.,,,,,
Repair with quality and change controls,"Use traceable suitable parts and qualified methods within the workshop’s scope. Record the technician, work, parts and tests. Vehicle modifications, software changes or warranty interventions need their own lawful and contractual assessment. Do not disguise a performance modification as routine maintenance or represent an independent repair as OEM approval.",Job card and controlled repair record.,,,,,
Test and hand over responsibly,"Perform the appropriate safe inspection and functional checks using competent personnel. Record what was tested, limitations and unresolved issues. Explain the work, warranty, maintenance advice within competence and escalation route. A short successful ride is not proof that an unresolved intermittent safety fault has disappeared.",Final test and customer handover.,,,,,
"Handle comebacks, waste and fleet service","Track repeat faults and warranty costs by model, part and technician. Manage waste, batteries and replaced components through applicable authorised channels and clarify ownership. For fleets, reconcile authorised jobs, downtime and invoices, with an agreed approval process so drivers cannot commit unlimited unapproved spend.",Comeback analysis and waste/parts movement record.,,,,,
Expand after capability and cash prove out,"Add models or advanced work only after training, tooling, technical access, insurance and permissions are established. Compare billed hours with productive safe capacity and parts delays. At closure return customer vehicles, settle claims and route remaining parts and waste lawfully; do not abandon suspect batteries or customer property.",Capability expansion gate and closure plan.,,,,,