incident_id,event_time,business_risk,immediate_safe_action,evidence_preserved,qualified_owner,notification_decision,customer_remedy,root_cause,closure
PCJ-28-I1,,A traction battery appears damaged or unsafe,"Stop ordinary work, control access under the professional safety plan and engage the appropriate qualified specialist or emergency service.",,,,,,
PCJ-28-I2,,A repair repeatedly returns with the same fault,"Suspend unsupported assurances, review diagnostics and parts history and obtain specialist/OEM assistance where needed.",,,,,,
PCJ-28-I3,,A customer asks for speed or safety-limit bypass,"Decline unsupported or unlawful modifications and explain the warranty, safety and regulatory boundary.",,,,,,
PCJ-28-I4,,Fleet invoices are disputed,"Use authorised job, parts and acceptance evidence to resolve the dispute and set a credit limit for additional work.",,,,,,