incident_id,event_time,business_risk,immediate_safe_action,evidence_preserved,qualified_owner,notification_decision,customer_remedy,root_cause,closure
PCJ-20-I1,,Utilisation is far below the forecast,"Identify vehicle mismatch, access friction, unreliable equipment or weak demand before cutting prices. Renegotiate site cost or target an anchor fleet only where contribution remains positive.",,,,,,
PCJ-20-I2,,Charger or cable is damaged,"Stop use of the affected equipment, control access and call the qualified service provider. Preserve the incident record and notify the appropriate parties.",,,,,,
PCJ-20-I3,,Utility charges exceed the original estimate,"Reconcile tariff category, demand, power use and penalties against the approved terms. Correct operating or contractual issues and obtain professional advice on disputed bills.",,,,,,
PCJ-20-I4,,Customer disputes an incomplete session,"Compare session, meter and settlement logs, preserve the evidence and refund or correct through the stated process.",,,,,,