incident_id,event_time,business_risk,immediate_safe_action,evidence_preserved,qualified_owner,notification_decision,customer_remedy,root_cause,closure
PCJ-19-I1,,Incorrect output changes a payment,"Disable the affected workflow, preserve its version and transaction trail, reconcile impacted records and require human approval before restart.",,,,,,
PCJ-19-I2,,Client data appears in an unauthorised model account,"Revoke access, preserve logs and assess incident notifications with the responsible team; follow the agreed data-response plan.",,,,,,
PCJ-19-I3,,Usage costs exceed the retainer,"Apply contractual usage alerts and limits, analyse the runaway process and agree revised scope before raising disputed overage bills.",,,,,,
PCJ-19-I4,,Client will not accept the build,Use the agreed test cases to distinguish a defect from a change request. Offer a documented cure and use the dispute mechanism if scope remains contested.,,,,,,